1. ORDER CANCELLATION

Cancellation Window: Within 1 Business Day

To cancel your order, please email us immediately at [[email protected]].

Important Notes:

• Orders are typically dispatched within 1–2 business days.
• Once an order has been shipped, it cannot be cancelled.
• Cancellations are processed during our office hours: 9:00 AM – 6:00 PM (UTC+8).

2. EXCHANGE POLICY

We accept exchanges for a different size or color within seven (7) days
of the original order dispatch date.

Note: If you would like to exchange items for a different style,
you must return your items for a refund (as per Section 3) and place a new
order for the style you prefer.

3. RETURN POLICY

7-Day Money Back Guarantee

To qualify for a refund or replacement, please follow these steps:

Step 1: Contact Us - Email us through our contact form, or via WhatsApp/Facebook Messenger.
Our support team is available from 9:00 AM – 6:00 PM (UTC+8).
Provide your Order ID and tracking number.

Step 2: Get Return Instructions - We will email you the return shipping address.
Do NOT send items back without first contacting us.

Step 3: Ship Your Return -Send the item(s) back to the address we provide within seven (7) days
of receiving our instructions.
Keep proof of shipment (tracking number).

4. CONDITIONS FOR RETURNS & EXCHANGES

All returned or exchanged items must meet the following conditions:

✓ In original condition (not worn, altered, or washed)
✓ With all original tags attached
✓ Returned together with original packaging and accessories
✓ Accompanied by the invoice or Order ID number

Important:

• Worn, dirty, or used items will be returned to you at your expense.
• No refunds or exchanges will be issued for items that do not meet
  the above conditions.
• You are responsible for return shipping costs. We do not cover
  return or exchange shipping fees.

5. REFUND POLICY

We guarantee your satisfaction.

• Notify us of your exchange or refund request within seven (7) days
  of goods receipt.
• Full refunds will be issued upon receipt of the returned item(s).
  No return handling fee is charged.
• Refunds are available for all payment methods: Western Union, MoneyGram, Credit Card, eCheck, PayPal, Skrill, Webmoney, and Bank Transfer.

Note: Some payment methods may incur additional transaction fees.
Please contact us for details before proceeding.

6. RESPONSIBILITY FOR SHIPPING COSTS

Situation	Return Shipping	New Order Shipping
Customer changed mind	Customer pays	Customer pays
Wrong item sent by seller	Seller pays	Seller pays
Defective or damaged item	Seller pays	Seller pays
Exchange for different size/color	Customer pays	Customer pays

* For all seller-fault returns, please contact us for prepaid shipping labels.

7. CONTACT US

Email: [[email protected]]
WhatsApp: [+8615513769676]
Office Hours: 9:00 AM – 6:00 PM (UTC+8), Monday to Friday
For faster service, please include your Order ID in all communications.

DISCLAIMER

We reserve the right to modify this policy at any time. Changes will be
effective immediately upon posting on our website. If you have any questions,
please contact us before placing your order.

Last Updated: [2026-5-20]