1. SHIPPING METHODS
We ship worldwide via Post, EMS, or DHL Express. For more details, please visit our order tracking page.
| Method | Estimated Time | Tracking | Notes |
| Post | 15-30 business days | Available | May not available in some areas |
| EMS | 10-20 business days | Available | Recommended for international |
| DHL Express | 5-10 business days | Available | Faster but higher cost |
2. SHIPPING TIME
Items are generally shipped out within 2 business days after payment has been verified (Saturday, Sunday, and public holidays excluded).
Note: Actual delivery time may vary depending on your location and customs processing.
3. INCORRECT ADDRESSES
Please ensure your shipping address is correct before placing an order. Include a valid contact phone number and email address.
Our company is not responsible for reshipment if you provide incorrect shipping details.
Address Error Handling:
- Packages returned due to incorrect address: 20% surcharge of total order amount will apply for re-shipment.
- If you wish to cancel the order instead: 20% restocking fee will be charged.
Important: Double-check your address before payment. We cannot change addresses after an order has been shipped.
4. LOST SHIPMENTS
All shipments will be considered lost if they have not arrived after 20 business days from the expected delivery date.
Our Policy:
- If your package is lost during shipping, we will send you a new one free of charge as soon as possible.
- If your package is seized or held by customs, we will investigate the case and cooperate with you to resolve the issue. Replacement or refund will be provided based on the investigation results.
- If the carrier provides proof of delivery but you have not received the package, you must file a claim directly with the carrier using the tracking number we provide.
Note: This guarantee does not cover items lost due to incomplete address information provided by the customer. If the package is signed for by someone other than you according to the delivery record, we consider the delivery complete.
5. TAXES & CUSTOMS
Customers are responsible for any customs duty and import tax imposed by their country. We will cooperate with the shipping company to help complete customs clearance procedures if needed.
Please note that customs regulations vary by country. Some packages may be subject to inspection or delays at customs, which is beyond our control.
6. REMOTE AREAS & SPECIAL CASES
Additional fees may apply for shipments to:
- Remote or isolated areas not covered by standard delivery routes
- Locations requiring special handling or permits
- Large or heavy items subject to volumetric weight calculation
Volumetric Weight: Shipping cost may be calculated based on volumetric weight (L x W x H / 5000) for packages with low actual weight but large volume.
7. DAMAGE & CLAIMS
Undelivered Packages:
- Allow the required delivery time before notifying us.
- Notify us by email if your package has not arrived within the expected timeframe.
Damaged Merchandise:
- Please notify us immediately upon receiving damaged items.
- Provide photos of the damaged packaging and items for our investigation.
CONTACT US
Email: [[email protected]]
WhatsApp: [+8615513769676]
Office Hours: 9:00 AM – 6:00 PM (UTC+8), Monday to Friday
For faster service, please include your Order ID in all communications.
DISCLAIMER
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
Last Updated: [2026-5-20]
Thank you for your order!